Frequently Asked Questions
Handing, LH or RH??
Be sure to choose the correct ‘Handing’ when ordering your units. If the unit is available Left or Right Handed, simply choose the appropriate unit for your kitchen design. LH means the door will be hinged on and open to the Left. Likewise, RH means the same but hinged on the Right.
Is GST included in the prices?
No, GST is not added until you reach the Secure Order Form, straight after the Shopping Cart, at which point GTS is added @ 10%.
What exactly comes with the Fully Assembled units that I’m ordering?
All our ‘Assembled’ or ‘Rigid’ Kitchen Units are supplied to you fully constructed with the doors hung and drawers fitted. Once your units are fitted in place you need only fit remaining accessories (ordered separately) like plinth, cornice, pelmet, lighting and handles to complete your desired look.
Kitchen Price Groups – which is the cheapest/dearest?
Each of our ranges falls within three price groups, ranging from A the cheapest, to C the most expensive. They are, in Price Group A: ABS KITCHENS B: CONTEMPORY KITCHENS C: ACRYLIC KITCHENS.
When do I pay and how long from the time you confirm my order till delivery?
You can compile your order online, pay the full amount via Secure Trading’s secure payment gateway. We’ll confirm the delivery date with you within 2 working days of order. Alternatively you can compile a list of units you require then send it to us for pricing. Once you’re happy to go ahead we’ll take a deposit, typically 60% of total order value, with the balance due a minimum of 7 days prior to the scheduled delivery date. We will usually get your kitchen to you within 4 weeks of our order confirmation to you.
Fitting your kitchen……
BBK DIY KITCHENS run a Supply Only service. Fitting your kitchen cabinets is a job not to be taken lightly, especially where plumbing is concerned and any electrics work should only be undertaken by professionals. Your kitchen comes fully assembled and can take up a lot of space so booking your fitter ahead of time, to start on delivery, is highly recommended.
Does the colour of your kitchen units match the doors?
All our units are 16mm white, inside and out. So additional end panels are needed where the unit is seen.
I’ve made a mistake on my order, what can I do?
Your kitchen is made to order, and as such once construction commences it is too late to cancel any item and you remain liable for the full costs. Changes can be made on request as long as your order has not been started. Additions to your order can be made at any time.
How safe is your website, can I use my credit card securely?
Payments are secure as BBK use PayPal to complete the transaction.
Guarantee / Warranty: What guarantee comes with my kitchen?
Every kitchen supplied by BBK DIY KITCHENS comes with a 6 year manufacturer’s guarantee for carcasses and 2 years for doors. In the rare event that a manufacturing defect does arise, your unit or door replacement is shipped direct to your home.